Terms & Conditions
When placing an order you agree to accept these terms and conditions.
Please read them carefully; they may change with or without notice and changes are effective immediately upon being published.
Orders can only be processed and shipped when full payment has been received.
Cozy Pet reserves the right to cancel any orders.
Upon receiving your item via our carrier you must sign that you accept the item is in good condition; if you feel the item may be damaged in transit you are responsible for informing the carrier and making the driver note any possible damage. Once you have taken delivery of your item you have an additional 24 hours to report to Cozy Pet any cosmetic or physical damage to your product or any missing parts, that you may not have noticed on delivery. Outside that additional period of 24 hours, Cozy Pet cannot accept any claims and will not be liable for such damage.
Items are either shipped on a 24H service with Yodel, this carrier delivers Mon-Sat but not on Sun, the carrier will make 3 delivery attempts carding the customer each time; or with Hermes, this carrier delivers Mon-Fri and sometimes depending on area Sat, the carrier will make 2 delivery attempts carding the customer each time. Larger items such as our Chicken Runs or outdoor Dog Runs are delivered by Tuffnells who run a next day service delivering on Mon-Fri (No Sat/Sun deliveries), they make only 1 delivery attempt and charge £15.00 for a second delivery so please be sure only to order if you know you will be home. Cozy Pet Ltd can not be held responsible for the carriers service level and postage will not be refunded should the carrier unexpectedly deliver the item late.
Cozy Pet uses professional photographers to take pictures of its products but from time to time colours may look different from the pictures shown on-line; we are not responsible for slight shade variations.
Cozy Pet ensures that all of its products go through a rigorous Quality Control process however from time to time parts may be found to be missing or faulty; we reserve the right to replace missing or faulty parts prior to replacing the entire product or accepting a return.
Should an item be returned to us because the customer refused delivery or the carrier was unable to make delivery after repeated attempts Cozy Pet reserves the right to pass a £10.00 carriage charge on to the customer.
Customer Returns, customers have the right to return any item within 14 days of the purchase date returned items must be unused and in their original packaging, customers are responsible to pay for their own return postage. Upon recipt of the item Cozy Pet Ltd will process a refund (Excluding outward postage) within 7 days and reserves the right to withhold a restocking fee of up to 25% if the item can not be resold as 'new'. Items that are used or damaged will not be refunded and the customer can collect these at their own cost.
Cozy Pet wants to provide you with the best possible products and service and be fully compliant with UK Trading Standards, this is why we offer a 14 day money back guarantee. If you are not entirely satisfied with your product for any reason you can return the item to us within 14 days of receipt as long as the item is returned in an unused condition and in its original packaging with no parts missing, marks, scratches or damage of any kind. If there are parts missing or damage to the item we reserve the right to issue a partial refund. Please note that the delivery cost is non-refundable and the buyer is responsible for returning the item back to us, on safe return a refund will be issued within 14 days.
Thank you for reading our terms and conditions.
Cozy Pet Ltd.